When does app development end? That gets a resounding NO as a prompt response. Even while your company might not wish to upgrade your current program, that does not mean it can function without any upkeep and care. Mobile technology is developing quickly, and new UI patterns can frequently make your customer-facing app appear old. Updates to mobile operating systems may also have an impact on how well your app functions.
Application upkeep may make or break your app’s success, both in its early stages and after it has a sizable user base that has already signed up. Since users are notoriously impatient with subpar functionality, apps that aren’t regularly updated simply become out of date. Customers are the driving force in this environment, and they are constantly seeking usability. Imagine operating a Jaguar and then being forced to operate a clunker. You should stay away from that in the digital world. If this is the case, you will see that your rivals are catching up to you. It’s possible that the group in charge of administering your app is ineffective. It is time to find a new app maintenance partner.
Why should you care about app maintenance?
The App Store purges from its list almost 51% of apps that had not been updated in 1+ years. This number is an alert for businesses to the importance of maintaining apps. There is no perfect software and imperfections will crop up regularly both due to issues in development as well as extraneous circumstances such as changing market trends. You don’t want to ignore keeping your app oiled and running smoothly because it could mean your 5-star app store rating takes a deep dive and user uninstalls suddenly increase.
The reason why companies outsource app maintenance
If your business has an in-house team of developers, well and good. However, 70% of their time might go into bug fixes rather than developing new features. If you had outsourced your app development in the first place, then it means a continued relationship with your vendor. However, it might be proving more expensive or troublesome than you expected. In both cases, lies the ‘Why’ for transitioning to a new outsourced IT services partner for app maintenance.
Cost is another factor in why companies decide to outsource app maintenance. The cost of app maintenance will be higher in the first year after the app is launched because of bugs, user feedback, and data analytics that gives you real-time insights into what is not working with the app and what has to be fixed. The cost can then go down in the subsequent years. If your initial cost was $100,000 to develop the app, you can expect to spend about $20,000 per year.
The high cost of employing full-time app developers with specialized native app knowledge or cross-platform experience is included in this expense. Keep in mind that we are discussing a team of developers, not just one. These are the primary factors influencing organizations’ decisions to outsource app maintenance to Indian-based companies like iTech. A strong app development team and more affordable pricing result from this.
The iTech advantage for app maintenance contracts
iTech has taken over app maintenance for a number of business partners and we have a strong team of specialists in native and cross-platform technology, creative as well as project management skills in efficiently delivering your ongoing app maintenance. The iTech project delivery process follows the 3 C approach.
Competence because the best talent pool drives customer trust. Our business customers love the company they keep exactly because of this.
Clarity at the start ensures expectations are set from both sides. Our senior management team who themselves are technology leaders is involved in these discussions.
Communication is transparent because our most precious commodity is our client’s trust. And this happens through open communication and the technology to support it. Our iSupportPortal for each client provides them with real-time tracking of every document and project status.
Our app maintenance service options include
- Performance monitoring
- Performance improvement
- Security enhancement
- Application maintenance and support
- Application re-engineering
Performance monitoring: Picture this, your team gets an alert of a system outage at 3 am in the morning. The management team might not even hear of it till the next morning when your engineers are still struggling to find where the issue lies because of the distributed systems. All the while, customers are unable to access your application. This is why performance monitoring is a vital part of app maintenance.
App performance monitoring refers to collecting data about transaction times, resource consumption error rates, and system responses among other metrics. This data has to be collected from various log files and real-time application monitoring. Our team receives alerts and fixes the issues before the outage can affect a greater number of users. The data also becomes a valuable input for performance enhancements.
Application support is the process of isolating bugs and fixing them and avoiding any downtime or workflow hitches. It also refers to tasks involved in increasing efficiency.
Application re-engineering, also known as strategic app upgrade, entails updating, upgrading, or improving the code or UI of an existing app, or both since they are either out-of-date or no longer operating as expected.
Your application may be subject to cyber hazards if legacy systems have known or unknowable security flaws. New risks are continually being addressed by security updates for modern apps. App security is essential if your app targets a highly regulated sector, like the healthcare or financial services industries. HIPAA certification is a crucial consideration when selecting an app development partner, and iTech possesses it.
Source URL: – https://itechindia.co/us/blog/benefits-of-app-maintenance-to-outsourced-it-services/
iTech India 